Shipping policy

Order Processing

All orders are processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays will be processed on the next working day. In case of high order volume, processing may be slightly delayed, and customers will be informed accordingly.

Shipping Time

Delivery timelines vary based on location and courier availability.
• Metro Cities: 3–5 business days
• Non-Metro Cities & Rural Areas: 5–7 business days
• Remote Locations: Up to 8–10 business days

Please note that delivery timelines are estimates and may vary due to unforeseen circumstances.

Shipping Charges

• Free shipping may be available on prepaid orders, depending on ongoing offers
• A standard shipping fee may apply to Cash on Delivery (COD) orders
• Final shipping charges (if any) will be displayed at checkout

Order Tracking

Once your order is shipped, tracking details will be shared via SMS or email. Customers can use the tracking link to monitor delivery status in real-time.

Delivery Conditions

• Deliveries are made only to confirmed addresses provided at checkout
• Customers are requested to be available at the time of delivery
• If the delivery attempt fails, the courier may reattempt delivery or return the package

Delays & Exceptions

Delivery may be delayed due to:
• Natural disasters, weather conditions, or lockdowns
• Courier service disruptions
• Incorrect or incomplete shipping address
• Unreachable customer at the time of delivery

The company is not liable for delays caused by external factors beyond our control.

Undelivered or Returned Orders

If an order is returned due to incorrect address, refusal, or failed delivery attempts:
• Re-shipping charges may apply
• Refunds (if applicable) will be processed after deducting shipping costs

Damaged or Lost Packages

If you receive a damaged package or if your order is lost in transit:
• Please contact customer support within 48 hours of delivery
• Provide order details and supporting images (if applicable)
• We will investigate and provide a resolution as per policy